Prime Bundles - Frequently Asked Questions

These DIGITAL PRIME BUNDLE Terms and Conditions (the “Terms”) apply to you and govern your use of the dedicated data allowance for the Digicel Digital Services (including the MyDigicel Pacific, mobile digital applications (“app”), collectively referred to as the “Digital Services”) available as a part of the Digicel Prime Bundle. This bundle provides all Digicel customers on the eligible prepaid plans listed below with additional data to be used to access content and other mobile app features from the Digital Services. You should read these Terms carefully before registering and subscribing to access these Digital Services.

“We” or “us” means Digicel (Fiji) PTE Limited, a company registered under the laws of the republic of the Fiji Islands and the registered office of which is at Level 3, Digicel House, 5 Vuna Rd, Nabua, Fiji Islands

“You” means the person accessing or benefitting from the use of the Digital Services (and “your” shall have the same meaning). By accessing or using the Digital Services, whether occasionally, frequently, or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop using this Digital Services immediately.

DIGICEL PRIME BUNDLE (the “Bundle”)

The Digicel Prime Bundle provides Digicel prepaid customers on eligible plans with additional data to access certain content and service features for the Digital Services only. In order to be eligible for this Bundle, you must be a registered Digicel customer with an active Eligible Plan residing in Fiji. Please see below list of plans that are eligible for the Digicel Prime Bundle (the “Eligible Plans”)

• Prime $4

• Prime Data + DTV $5

• Prime $8

• Prime $10 ▪

• Prime Data +DTV $12

• Prime $15

• Prime Data + DTV $17

• Prime $20

• Prime Data + DTV $25

• Prime $25

• Prime $35

The following customers are excluded:

a. Postpaid Corporate & Business account customers;

b. Home & Entertainment only customers;

c. Persons under the age of 18 years or who are not eligible or barred from registering a SIM

What is included in the Digicel Prime Bundle?

1.  Digicel Digital Services (“DS”) The following Digicel Digital Services are included in the Digicel Prime Bundle: - MyDigicel App – your Digicel self-service and store in your pocket.

2. Additional Data and Usage

a. The Bundle provides the eligible customer with additional data allocated for use of the Digital Services only, hereinafter referred to as the DS Allowance.

b. Your Digicel Prime Bundle allows certain data amounts as “DS Allowance” to key Digicel services on top of your standard data which can be used for anything. This gives you even more value for money.

c. The DS Allowances for the relevant Digicel Digital Services differs by Bundle, and full details are as advertised.

d. All the Prime Plans has Data Rollover, provided the customer has available credit and their plans autorenew upon expiry. Free Credit will Rollover on Prime $4, Prime Data + DTV $5, Prime $8, Prime $10, Prime Data +DTV $12, Prime $15, Prime Data + DTV $17, Prime $20, Prime Data + DTV $25, Prime $25, Prime $35.

3. Changes to Prime $3, Prime $7, Prime $20 and Prime Data +DTV $25 as of 20th August, 2024:

a. The Existing Prime $3 & Prime $7 plan will now be made obsolete. Closure of the Prime $3 & Prime $7 Plan will be effective 20th August, 2024. This will no longer be available on *555#, *888#, MyCash App and on My Digicel App.

b. Subscriptions or Renewals made prior to 20th August 2024 will continue to be valid for use for the remainder of the validity days i.e. 25-day validity. Plan will auto renew and any remaining Free Credit or Data will roll over after the expiry date.

c. The Existing Prime $20 & Prime Data +DTV $25 Plan will now have 20 Days Expiry and no longer 25 days. Bundle allowance will remain the same.

• Subscriptions or Renewals made prior to 20th August 2024 will remain active for the remainder of the validity days as activated i.e. 25-day validity as well data allocation of 125GB. Thereafter, Plan will be subjected to changes made as outlined above.

d. Unlimited On-net-calls and SMS will be no longer available on Prime $4, 8, $10, $15, and $20 Prime Plans, Including Prime Data +DTV $5, $12, $17, $25

The Plan will be visible on *555# under You Bundles (option 1), *888#, MyCash App, and on MyDigicel App.

Note:

1. Eligibility and Opt-in:

a. This offer is exclusively for Digicel Prepaid (Mobile/GSM) customers, excluding Tourist and Student SIM users.

b. Customers have the option to opt in multiple times.

2. Plan Changes and Removals:

c. Effective August 20, 2024, the Prime $3 and Prime $7 plans will be discontinued.

d. D'Music top chart subscription and data allocated for D'Music App, Bip, and Billo App have been removed from all Prime Plans.

3. Auto-Renewal and Data Rollover:

e. All Prime Plans now include Data Rollover.

f. Data rollover is only applicable if the plan auto-renews.

g. If a plan doesn't auto-renew, any remaining data will be lost, and the customer's bundle will be refreshed.

4. Digital Prime Bundle:

h. The DIGITAL PRIME BUNDLE grants access to specific content on Digital Services and is available to all Digital Service users and subscribers

Access to Content

a. Please check each Digital Services terms and conditions as advertised on our Digicel website for the specific offerings in packages.

b. The relevant DS Allowance will be added to the respective mobile plan automatically. The DS Allowance will also include Permitted Digicel Service Subscriptions, which will be allocated according to the Bundle you have topped up by as in our advertising

c. To access the Digital Services, you may either download each Digital Service Application to your mobile device from the Google play store or iOS Apple store.

d. Once downloaded, you will then need to create an account on each of the Digital Services (if you do not have one) and sign in.

Digicel’s right to make changes:
We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.

We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.

Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.

Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

Our Prepaid Terms and Conditions as well as Fair Use policies apply.

1. Where an eligible customer has exhausted their DS Allowance, any and all further use of the Digital Services will then consume the eligible customers existing all-purpose data subscriptions/plan.

2. Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

3. The Digicel Prime Bundle will automatically be bundled for customers on a an eligible plan upon auto-renewal of your bundle or re-opt-in.

4. You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

5. In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

6. Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 180 days or more, you may lose your number.

7. This product is offered for your personal use and not for commercial use.

8. You are solely responsible for all associated fees and costs incurred by you for connectivity and service usage in relation to your use of the Digital Services not included in the Digicel Prime Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid Content.

Digicel’s right to make changes

9. We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours notice for convenience and without cause being required.

10. We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

11. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

12. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted

Data Protection and Governing Law

13. By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy click here.

14. These terms are governed by the laws of the Republic of Fiji Islands Islands and you can bring legal proceedings in the courts of Suva, Fiji Islands.

Notice

For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digital Services.

1.   Closure of Prime $3 & Prime $7

1.       Why are the Prime $3 & Prime $7 Plans removed?

Whilst change is inevitable, we strive to offer the best data plans in the country, we continously work to Improve our products and services. Closure of Prime $3 & Prime $7 will allow us to provide a more streamlined service

2.       Were our customer’s notified of changes?

Yes, a scheduled SMS was sent out accordingly to our customer’s notifying of changes to be made.

i.                     Text to base sent on the 16 th of July:

ii.    SMS will be sent out on the 20th of August when the Live changes are implemented. Moreover, a link description will provide where customers can have visibility on the changes applied.

3.       What happens to customers who are currently opted into to the affected plans?

i.                     Prime $3 – Will auto-renew at Prime $4

ii.                   Prime $7 – Will auto-renew at Prime $8

iii.                 Customers will continue to enjoy the validity stance as outlined by the respective Pirime Plans purchased prior to the 20th August..

4.       Will customers automatically be opted into a different plan?

Yes. This only applies to Prime $3 & Prime $7 data plans only! Customers on Prime $4, Prime $8. Prime $20 & Prime $25 will continue to auto renew with same data plans respectively.

5.       Will Data still rollover despite changes made to validity of the plan?

Yes – data will still rollover.

1.    Will be able to purchase the plans through USSD (*555#)?

Yes, you will be able to purchase the plans from *555#

2.    Will my plan auto-renew?

Yes, your plan will auto-renew after the plan expires if only you have sufficient balance

3.    How do I check my data balance?

Your data balance will be shown on MyDigicel App.

4.    Will I get Bonus Data on You Bundles if I opt in through MyDigicel App?

No, you will NOT receive Bonus Data on You Plans (opted in through MyDigicel App) for Student SIMs.

5.    Does my Velcome Plan come with free international minutes?

Yes, Off-net minutes are included in the plan.

6.    What are the international countries that this plan is applicable for?

Band 1 countries : US, UK, Canada, India, China, Japan, Malaysia, South Korea, New Zealand & Australia

7.    Is this available for all Price Plans?

This is available for all Price Plans except for Tourist and Postpaid.

8.    Is this a new Price Plan?

No this a new Bundle and NOT a Price Plan.

9.    Is data rollover capped?

Yes, this is capped to five (5) rollovers. Please refer table above.

10.    Does my minutes Rollover?

No, minutes do not rollover.

Effective from the 3rd March 2025, we are updating all our prepaid data plans to enhance service quality and ensure network sustainability. This change is essential to support continuous improvements and provide customers with reliable and efficient communication services. Below are the updated Terms & Conditions governing these adjustments

“We” or “us” means Digicel Fiji Limited, a company registered under the laws of Fiji with registered office at Nabua, Fiji References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I”, “you” or “your” means the person accessing or using the subscribing to the plans.

By subscribing to the plans, you agree to be bound by these Terms.

These terms incorporate Digicel’s Terms and Conditions in which you can access via our official website.

If you do not agree to or accept any of the Terms, you should not subscribe into any of the plans.

1)       Why are change the existing Plans?

To better serve you with all better opportunities.

2)       When will be the Plan changes effective?

3 March 2025.

3)       How will I know that my Plan has expired?

A SMS will be sent to you on your phone/device stating that your existing Plan has expired.

4)      What Plans will be expiring and what new plans will replace them?

5)       What if I don’t change my Plan?

If you don’t change your data Plan and already in your existing plan, then after your existing plans expiries, it will not be auto renewed.

6)       What if I subscribe to my existing plan on 2 March 2025, will this plan be removed?

No, if you subscribe to existing plan, it will continue and will not renew upon expiry.

7)       Where can I get these new data Plans?

You have to recharge and subscribe the plans from My Digicel App, *555#

8)       Is there any additional date when I subscribe to new plans?

Definitely YES, you will be allocated additional data if you subscribe to new plans. And this data is known as “DS Allowance”.

And DS Allowance differ with subscription of each bundle.

9)       Where can I use this DS Allowance?

DS Allowance, is additional data that can be used on any URL and has unlimited cap on your allocated data for the for the plan and duration the plan only.

10)       On these new plans, will the data roll over?

Yes, Data rollover will only occur if customers’ existing plan has auto-renewed. If a customer’s plan does not auto-renew, the customer will lose the remaining data that was supposed to rollover and customers bundle will be refreshed.

11)       Can I access contents on Digicel digital prime Bundles?

Yes, digital prime Bundles allows access to certain content on the Digital Services and is available to all Digital Service users and subscribers. To access this digital prime bundles, please check its terms and conditions advertised on Digicel websites.

12)       How do I access Digicel digital prime Bundle?

You have to download each Digital Service Application to your mobile device from the Google play store or ioS Apple store depending on your device capabilities.

1)       The plans provided are for personal, non – commercial use. Unauthorized redistribution or sharing content may lead to service termination

2)       The new voice plan pricing will apply to all prepaid customers from the effective date.

3)       Any new subscriptions or renewals will be charged at the revised rates.

4)       Customers with active plans before the effective date will continue to use the existing rates until their plan expires.

5)       Auto- renewals occurring after the effective date will be subjected to the updated prices.

6)       The price adjustments do not affect the existing call minutes or SMS allocations associated with each plan.

7)       Subscribed plans are non-refundable and non-transferable

8)       In case of suspected misuse or account sharing, we reserve the right to suspend or terminate service without prior notice.

9)      Payments made for subscriptions are final; any additional charges incurred due to currency exchange rates or bank fees is your responsibility.

10)    Subscriptions can be cancelled anytime; however, no refunds are provided for unused portions of the subscription period.

11)    Purchasing must be made through the available payment methods as indicated by Digicel from time to time. The subscriptions will only be activated upon successful payment. The plans could be purchased through the available options: Mycash, MyDigicel app and by dialing *555#.

12)    The service availability may vary based on geographic location, network quality and other technical factors. Choose carefully based on your location.

13)    Subscriptions are non-transferable and intended solely for your own use.

14)     In case of service interruptions due to maintenance or technical issues, we will aim to restore service promptly but compensation or refunds is not offered.

15)    These plans is for Digicel prepaid customers only excluding Digicel Postpaid Corporate, Digicel Business Account Customers, Home and Entertainment customers, Tourist Sim, Student Sim and any person holding Digicel sim who is not of legal age.

16)    We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.

17)    We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.

18)    Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.

19)    Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

20)    Our Prepaid Terms and Conditions as well as Fair Use policies apply.

21)    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this plans. In the event of us giving notice to you of any such changes to or cancellation of the plans, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notifications shall be effective immediately or as of the date referred to in such notifications.

22)    For customer support, or to report a problem or to send us your feedback, please visit “Support” option on the MyDigicel app, or contact us via our customer care toll free line 123, or drop us an email on : customercarefiji@digicelpacific.com