Digicel 1TOK Prime Bundles Terms & Conditions
1. About our Bundles?
Our Prime Bundles feature our Digital Apps.
1. BiP for messaging, video calls, gaming and marketplaces,
2. LOOP for news,
3. DTV App for TV on the Go,
4. MyDigicel app for free access to Digicel’s self-care destination
Each with its own super generous data allotment so you can feel, touch, experience and enjoy.
2. How can the plan be activated?
You can activate / purchase your bundle through 3 methods - Web, MDA or UMM.
Activation (Web):
Customers will be able to activate the New Prepaid Prime Bundle Plan by accessing MyDigicel Web https://mydigicel.digicelgroup.com/.
After gaining access to My Digicel by entering the Digicel ID, the customer will go the Plans section, select Available plan, and click on the desired Prime 1TOK Bundle to activate a plan.
After selecting the desired Prime 1TOK Bundle the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated. Then a 2nd SMS advising that their Digicel Prime Bundles is activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (MyDigicel App):
Customers will be able to activate the New Prepaid Digicel Prime Bundles Plan by accessing the MyDigicel App
After gaining access to MyDigicel by entering the Digicel ID, the customer will go the Plans section, select Available plan, and click on the desired Prime 1TOK Bundle to activate a plan.
After selecting the desired Prime 1TOK Bundle the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
A 2nd SMS advising that their Digicel Prime Bundles is activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (UMM):
Customers will dial UMM Code *675# to access the UMM menu.
Customers will then enter the desire selection code (1) that will bring them to Prime 1TOK Bundles Menu.
In the Prime 1TOK Bundles Menu, the customer will enter the desire selection code and activate the desired duration Combo Bundle plan.
Once the customer confirms their activation of the Combo Bundle plan they will receive a flash USSD message and follow by a SMS stating:
That the plan successfully activated if the customer had sufficient credit for activation.
A 2nd SMS advising that their Digicel Prime Bundles is activated.
Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
Expiry:
When Prime Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and SMS bundle.
Once the plan expires, customer will lose all remaining Digital App Bundles
Applicable to all Prime 1TOK bundles containing data
Only 1Day Prime 1TOK bundles worth K3 and K5 will receive Prime Bundles data allocation of 300MB per app, per day excl. PlayGo. Validity matches the Prime 1TOK bundles validity.
Only 1Day Prime 1TOK bundles worth K8, K10 & K15 will receive Prime Bundles data allocation of 1GB per app, per day incl. PlayGo. Validity matches the Prime 1TOK bundles validity.
The Digital App Bundles will not allow rollover of data. For 7Day and 30Day Prime 1TOK Bundle data allocations, the Prime Bundles will refresh daily at midnight for the duration of the Prime 1TOK Bundle data plan.
Example - If the largest Prime 1TOK Bundle in the market offers 7GB for data allocation, the Digital App data allocations will then only be 1GB per digital app per day for the duration of the Prime 1TOK Bundle data allocation. The Rollover will only happen for the main Data, Voice and SMS bundle. There is no rollover for the Digital App Prime Bundles.
The Prime Bundle 300MB per app for 1 Day plans are fixed. This means that when you buy two or more 1 Day Prime Bundle Combos, the 300MBs do not accumulate. You only receive the Prime bundles 300MB the first time you buy a 1 day 1TOK prime bundle.
3. Do these plans allow for multiple subscriptions?
Yes, they do.
4. Is this available for all Digicel subscribers?
This plan is only available for prepaid subscribers.