Prime Bundles

Start Date: 14th November 2022
End Date: On-going
Participants: Prepaid Users

1.    How can I purchase these plans?
You can purchase these plans on MyDigicel App or USSD code *123#.

2.    Will these plans be available to all prepaid users?
Yes, all prepaid users except for Visitor SIM users and Roaming numbers.

3.    Will my data rollover?
No, data rollover is not applicable.

4.    What is Auto-Renew?
Auto-renew are plans that are automatically renewed upon expiry given there is sufficient credit to renew the plan. 

5.    Do I get charge if I choose Auto-renew?
Yes, choosing Auto-renew plans indicates that you allow the system to deduct credit from your account and award the bundles automatically. A message will be sent advising you that the bundles have been auto-renewed.

6.    How do I Opt out from Auto-Renew?
To Opt Out, dial *123# select 2 for data plans and select 6 for Opt Out and select plan to opt out from. 

7.    Will I be able to auto- renew my BIG On plan?
Yes, it is applicable if you have sufficient funds. The plan with auto renew after expiry.

8.    Will my left over data roll over when plan is auto renewed?
No, rollover is not applicable. A message will be sent advising you that the bundles have been auto-renewed.

1.    How can I opt in to these plans?

• MyDigicel App - go to PLANS, AVAILABLE PLANS, select on SEKI DATA

• USSD Menu- dial *123#, enter 2 for Data Plans

2.    What else has changed on Super Seki Data Plans?

Supa Seki $2, $7 &  $100 has been removed and no longer available for purchase.

3.    Does the Seki Plans include rollover?

No, bundle rollover is not applicable for all prepaid data plans.

4.    If I choose an Auto-Renewal plan, will my Supa Seki Data Plans rollover when renewed?

No, unused data will not rollover and will be expired. With the auto renewal option you don’t have to opt in to the existing plan it will be automatically done for you when you have sufficient funds in your balance.

5.    If I have chosen an Auto Renewal plan, how will I be able to Opt Out?

• USSD Menu

• Dial *123#, enter number 2 – data, Select 6 – Opt out bundles and select Auto-renewal plan to opt out

6.    Is there a notification when my bundle is used up?

Yes a notification is sent once the bundle is used up

7.    What will happen if my bundle expire?

You will be required to purchase a new bundle

8.    Will I be charged out of bundle when my bundle has depleted or ended?

Once the data bundle is fully utilized customer will receive a SMS to send ‘Y’ to 144 to continue with OOB browsing or purchase another plan on *123# or MDA to continue browsing. If customer send ‘Y’ to 144 Out of bundle will be allowed and every time customer runs out of data bundle the browsing session will continue charging from ABM (Credit) balance.

9.    How can I stop out of bundle browsing from chewing my credit?

You must call in to customer care on 123 to Opt in your number to Digicel On Worry Off (DOWO) to stop out of bundle browsing once bundle is fully utilized. 

       i.    Roaming plans are only available to prepaid subscribers.

       ii.            Roaming is currently available to New Zealand, Australia, USA/Alaska/Hawaii, Canada, Digicel Pacific (Fiji, Vanuatu, Nauru, Tonga and PNG) China, Hong Kong, India, Singapore, Malaysia, Thailand, South Korea, Japan, United Kingdom, Spain, Germany, Italy, France & Ireland.

     iii.            Customer is responsible to ensure he/she has sufficient credit balance in his/her mobile before travelling, to opt in to Roaming offers. Should customer need to Top Up while in overseas, there are 4 ways he/she can Top Up; using the Top Up App or Online Top Up, Credit Me, Digicel Mobile Money or buy recharge in store at selected locations (refer to FAQ for more details)

     iv.            All Roaming Mix Plans, Roaming Data Plans and Roaming Voice Plans do not auto-renew, and unused bundles does not rollover.

       v.            For Roaming Mix Plans

• Voice minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Data bundle to be used within the roaming country only.

     vi.            For Roaming Data Plan

• Data bundle to be used within the roaming country only.

• Once customer opts in to this plan he/she will receive a bundle roaming plan valid for 30 days. Once the plan expires or bundle finishes, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined on the table in question 7.4

• A data usage SMS will be triggered when customer uses 75%, 90% and 100% of its data plan.

   vii.            For Voice Plans

• Minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Once the bundle expires or finishes, Out of bundle rates described on the table in question 7.4 will be charged.

 viii.            Roam Offers may change from time to time at our sole discretion. We will use reasonable efforts to give you notice of any change required.

     ix.            For more information, please call our customer care team on 123 or visit our FB page

1.     Who can use this Roaming service?

Prepaid Roaming is for All Prepaid mobile customers only.

2.     How does Roaming work?

Roaming is a service that allows prepaid customers to be charged an exclusive out of bundle roaming rates or PAYGO rates while roaming in the following roaming destinations.

3.     Do I need to activate Roaming?

No, Prepaid roaming is activated by default.

4.     I am able to make calls but data is not working

It might be that data roaming on your mobile is not enabled. Go to Settings, Mobile Network and Enable Data roaming. 

5.     How do I contact Customer Care while roaming if I have an issue?

You need to dial long number +685 7720000 to speak to a customer care agent to fix your issue.

6.     How do I Top Up when I have run out of credit while roaming.

There are four different ways you can Top Up,

7.1 Top Up App or Online Top Up: http://online-top-up.digicelgroup.com

                                i.            Download the Top up App from Google Play or App Store or click on link.

                               ii.            Fill in the registration form online

                             iii.            Select Top up Amount & Phone Number

                             iv.            Make Payment with you credit card

7.2 Credit Me

                                i.            Send Request to your family and friends back home in Samoa to transfer credit to you mobile or simply recharge your phone.

                               ii.            Dial *127*sender’s number*amount# (Example *127*7XXXXXX*50#)

7.3 Digicel Mobile Money

                                i.            Dial *888# or visit MyCash App

                               ii.            Select Buy Top Up

                             iii.            Enter mobile Number

                             iv.            Enter Amount

                               v.            Enter PIN & Confirm

7.4 Buy Recharge in Store in selected Locations

   i.  Australia: Nearest news agency and 7eleven and many other convenience stores

ii. New Zealand: Dairy, petrol station, The Warehouse, Countdown and Super value Supermarket.

After getting the voucher visit http://www.digicelrecharge.com/ and follow simple instructions. 

All Digicel retail stores in Nauru, Tonga, Vanuatu & Fiji.

Prepaid Roaming Rates:

The Roaming plan also allows prepaid customers to opt in to a special bundle plan for a subscription fee while roaming in the following roaming destinations. The subscription fee allows customers to access low usage rates for voice, texts and data.

Important Tips

• Keep sufficient credit when you are travelling overseas.

• Subscribe to Roaming plan or bundle and then turn on data roaming

• Disable background apps or updates.

Roaming Data plans

• Data bundle to be used within the roaming country only.

• Once you have opted in to this plan you will receive a data roaming plan. Upon plan expiry or bundle has finished, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined above.

 Note: The cost of plan applies per roaming destination.

Roaming Partners & Available Services:

Prepaid customers can click on MyDigicel App or dial *123#, select Roaming (option 8) select the roaming region and country to choose a roaming bundle.

1. Roaming Mix plans

• Voice minutes can be used to call back to any local Samoa numbers (Digicel & VF) any local number in the roaming country (Landlines and Mobiles) and receiving calls from anywhere.

• Roaming Mix Plans does not auto-renew and unused bundles does not rollover.  

• Data bundle to be used within the roaming country only.

2. Roaming Data plans

• Data bundle to be used within the roaming country only.

• Roaming Data Plans does not auto-renew and unused bundles does not rollover. 

• Once you have opted in to this plan you will receive a data roaming plan. Upon plan expiry or bundle has finished, a message will be received advising customer to purchase another plan or continue with Out of Bundle standard roaming rates as outlined above.

3. Roaming Voice plans

• Voice minutes can be used to call back to any local Samoa numbers, any local number in the roaming county (Landlines and Mobiles) and receiving calls from anywhere.

• Plan does not auto-renew and unused bundles does not rollover

• Once the bundle has expired or finished, Out of bundle rates as described above will be charged.

Data usage notification:

75% data usage: SMS Notification

Your data is at 75% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.

90% data usage: SMS Notification

Your data is at 90% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.

100% data usage: SMS Notification

Your data is at 100% usage. Click p.mydigicel.net or dial *123# & opt in for Roaming Data of your visiting country.