Samoa 5G

1.     The 5G network has more capacity. What does that mean?

Imagine cruising through a traffic-free highway with unlimited lanes at your disposal. That's what 5G does for your data - it eliminates congestion, boosts speed, and enhances performance, making your online experience smoother and more efficient than ever before! Say goodbye to buffering and hello to seamless browsing with 5G technology.

5G stands for fifth generation and is the next leap forward in mobile network technology. 5G means downloads will take seconds, not minutes. It will mean seamless streaming, real-time gaming. 5G means a future where devices are interconnected, and immersive experiences are the norm.

Average speed - 250mbps to 300mbps.

2.     Is 5G safe?

Yes. Multiple scientific studies have been conducted to evaluate the safety of 5G, and regulatory agencies such as the World Health Organization (WHO), the International Commission for Non-Ionizing Radiation Protection (ICNIRP), the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and the Federal Communications Commission (FCC) have stated that 5G is safe.

In neighboring countries (Australia & New Zealand) with 5G, EME testing (Electromagnetic Emissions testing) has been completed and it was found that the EME levels were similar to 3G, 4G, and Wi-Fi. The EME levels measured were found to be well below the safety limits, and in many cases over a thousand times lower.

3.     Will 5G replace the existing 3G, LTE & EDGE networks?

We expect when we do deploy 5G we will offer a number of options for customers. 5G won’t be for everyone. That said, we are also looking to expand and upgrade some of our existing network, this is still in planning phase so more information will follow in due course.

4.     Will 5G replace Wi-Fi?

5G and Wi-Fi are different technologies. They will complement each other.

5.     What will happen to the 3G & 4G network?

3G and 4G will still be in use and are not disappearing anytime soon.

6.     How is 5G different from 4G?

4G made it possible for us to stream and download on the go. 5G builds on this capability and takes it further. But 5G will do more than just improve our mobile phone experience.

The increased capacity and lower latency of 5G have the potential to revolutionize the way we live – enabling technologies like smart cities and remote monitoring.

7.     What is a 5G phone?

5G phones have new hardware that requires a 5G network connection. If 5G is not yet available in your area, these devices still give you the ability to have the best network experience available by also connecting to Digicel’s LTE network. 5G unlocks new possibilities and services that only 5G-capable devices can take advantage of, such as faster speeds, lower latency, and the ability to handle more connections.

8.     Which phones are 5G compatible?

The following phones support 5G network.

9.     How can I get 5G network on my phone?

As long as you have a 5G capable device. All Digicel Samoa prepaid and postpaid data plans gives you access to 5G network at no extra cost.

10.     Why should I get a 5G phone?

A 5G capable phone is the only way to experience the benefits of 5G, like faster speeds and even more reliable connection.

11.     How can I activate 5G on my phone?

If you have a 5G capable phone/device and are in a 5G coverage area your phone/device will automatically connect.

You can enable 5G on your 5G capable phone if it is not automatically connected. If you are having trouble enabling 5G on your 5G capable phone, call 123 for assistance.

5G profile will be activated for all new subscribers going forward.

Note: Samsung and Apple devices require approval from Manufacturer for activation. This will take us 3 months from now to get approval (ETA: October 2024)

12.     Which location have 5G coverage in Samoa?

5G network rollout covers CBD at its first phase which includes the following sites:

Ø  Levili Data Centre

Ø  FMFMII Government Building

Ø  SNPF Building

Ø  TATTE Building

Ø  Frankies Mall

Ø  John Williams Building

Refer below Coverage map for reference:

Phase 1: Apia CBD - 6 Sites

13.     Whom are we partnering with for 5G deployment?

Digicel will partner with Nokia to deploy 5G technology in Samoa.

 “We are excited to support our partner, Digicel Samoa in getting this important network infrastructure project off the ground. Our industry-leading AirScale portfolio supports all deployment scenarios and frequency bands and will bring enhanced mobile broadband services to their customers that leverage the speed, capacity and low latency of 5G technology.” – Jae Won, Head of APAC at Nokia

14.     What will be the next step?

Further announcement will be made as we continue to rollout our 5G plans for the rest of Samoa. So, stay tuned! We will continue to educate our customers on the new technology as we go.

1. O LE A LE MYCASH?

O le MyCash o le faaaogaina o lau telefoni e fai ma atotupe e te faaaogaina i soo se mea e faaaoga ai le e-cash. E le manaomia fua sau teugatupe i se faletupe, e ofoina atu e le MyCash se auala e vave, faamoemoeina, malupuipuia ma faigofie mo au fefaataua’iga i aso uma – ua faafaigofieina i le faaaogaina lava o lau telefoni fe’avea’i.

E mafai ona e faaaogaina lau MyCash e lafo ma tala ai tupe i totonu o Samoa atoa, tala au tupe lafo mai i atunuu i fafo,  fafaga le paleni o lau telefoni Digicel prepaid, fai au faatau i faleoloa ma pisinisi ua matou fai pa’aga e faaaoga ai le QR, ma totogi ai au pili pe fai foi au peimeni i upega tafailagi.

Faaaoga nei loa le auaunaga a le Digicel MyCash atotupe e ala ile faaaogaina o le MyCash app, ae afai e leai sau smartphone, ona faaaoga lea o le auaunaga a le *888# USSD.

O lou faaaogaina o ia auaunaga, olea e maua foi se auala fou e faaaoga ai au tupe mo le malupuipuia toe vave!

2. E FAAPEFEA ONA ‘OU RESITALA I LE MYCASH?

E faigofie lava ona e resitala i le MyCash! Pau lava le mea ia e umia se Digicel SIM ma e mulimulita’i i laasaga nei:

1.       Download le MyCash app i le Google Play store mai i lau telefoni Android poo le App Store pe afai o le telefoni iOS.

2.       Tatala le app, ta i totonu lau numera telefoni, ona e mulimulita’i lea i laasaga olea faailoa mai i lau telefoni.

3.       Afai o oe o se sui fou, olea lafo atu se feau tusitusia ma se numera ina ia mautinoa ai o oe, e ta i totonu o le MyCash app.  

4.       Olea lafo atu foi se numera faalilolilo lē tumau e ala i feau tusitusia ina ia mafai ai ona e faaaogaina le Mycash, ona e suia lava lea i sau numera faalilolilo e te finagalo iai, e 4 fuainumera.

5.       Ua e agavaa loa e faaaoga le MyCash atotupe. Asiasi ane i fale faatau telefoni a le Digicel po’o faleoloa ua fai pa’aga ma le MyCash ina ia amata sau teugatupe ma faaaoga loa lau telefoni e fai ma au atotupe.

3. AISEA E FAAAOGA AI LE MYCASH?

A maea ona teu lau tupe i lau MyCash atotupe, e mafai ona e faaaogaina auaunaga nei:

·       E malupuipuia lau tupe i le MyCash atotupe e ala i lau numera faalilolilo.

·       Fai au teugatupe i lau MyCash atotupe e aunoa ma se totogi.

·       E leai se totogi e taofi ai e le MyCash atotupe lau tupe.

·       Lafo tupe i isi tagata oloo faaaogaina le MyCash i soo se nofoaga ma soo se taimi.

·       Faatau ma tului lau paleni i lau MyCash atotupe mo soo se numera prepaid a le Digicel.

·       Totogi au pili e faaaoga ai lau MyCash atotupe.

·       Faaaoga le QR e totogi ai au faatau i faleoloa ma pisinisi ua fai-pa’aga ma le MyCash.

4. TALA TUPE LAFO MAI I OU AIGA MA UO I ATUNUU I FAFO

O ou aiga ma uo oloo alala i tafa e fia o le lalolagi e mafai ona lafo sa’o mai lau tupe i lau Digicel MyCash atotupe. E faigofie foi mo i latou e ala i upega tafailagi i le faaaogaina o a matou pa’aga lafo tupe faavaomalo:

5. O a matou pa’aga

Digicel International, WU, MoneyGram, Remitly, Rocketremit, Klickex, Ria

Afai ae faaaoga mai e ou aiga ma uo le Digicel International e lafo mai ai lau tupe, e faatolu ona lafo fua mai lau tupe e aunoa ma se totogi e faaaoga ai le code 3FREE.

Afai ua taunuu lau tupe i lau Digicel MyCash atotupe, olea lafo atu se feau tusitusia e faamaonia ai. Ta i totonu lau numera faalilolilo e te alu ai i totonu o le MyCash app ma e silasila ai i lau paleni ma faaaoga loa i vaega nei:

·       Totogi ai pili

·       Fai sau faatau e faaaoga ai le QR a le MyCash

·       Lafo tupe i isi tagata oloo faaaogaina foi le MyCash i soo se vaega o Samoa

·       Tala lau tupe pe faatau se tului o lau paleni poo le Prime Bundle

*Rocket Remit ua na’o tupe e lafo sa’o mai Ausetalia i Samoa. Remitly ua na’o tupe e lafo sa’o mai Amerika (USA) ma Ausetalia i Samoa . Western Union ua na’o tupe e lafo sa’o mai i Ausetali ma Niu Sila i Samoa