5% Cashback at Frankies Supermarket Promotion
🎄 Celebrate the Season with 5% Cashback at Frankies Supermarket! 🎄
This holiday season, Digicel is giving back to YOU with our Christmas Cashback offer at Frankies Supermarket!
From November 15th to December 31st, 2024, every time you shop at Frankies and pay with your MyCash wallet using the Scan and Pay feature, you'll receive 5% Cashback directly into your MyCash wallet. It's our special way of saying "Thank you" for choosing Digicel to make your holidays even brighter!
How it works:
Head to Frankies Supermarket and do your Christmas shopping.
Use your MyCash wallet and pay at the counter with MyCash Scan and Pay.
Receive 5% Cashback straight back into your MyCash wallet, perfect for more holiday cheer!
Start Date: November 15th, 2024
End Date: December 31st, 2024
1. How does the Scan and Pay feature work?
After you’ve done your shopping at Frankies, proceed to the checkout aisle
When the cashier has totalled your shopping, login to your MyCash app
Once you are in the app, you will see your e-wallet balance and the Scan and Pay option visible at the bottom of your screen
Press Scan and Pay, this should activate your camera scanner so you can scan the QR code available at the cashier’s till
After you scan the QR Code, you will be prompted to enter the total value of your shopping
When this is entered, you will be required to enter your pin/face-id/fingerprint scan to officiate your purchase
Once the security pin is approved, you will receive a sms confirming the purchase and deduction of your e-wallet
You will also receive a sms of the 5% cashback of the total amount of your purchase in to your MyCash wallet
Note: The cashier’s POS system/Merchant handset will also receive an SMS to confirm the purchase. This sms will contain the same receipt/reference number to confirm the success of the transaction
2. What if I don’t have a smartphone with a camera to scan the QR code, am I missing out?
No, you will still be eligible for the promotion. If you don’t have a smartphone with a camera, you can use the USSD option for key-phones by paying directly to the Merchant code found on the QR stand on the cashier’s counter
3. How do I pay with Merchant code instead of the QR Code?
Dial *888#
Press Option 2 “Send Money”
Enter the Merchant code on the Frankies QR stan
Enter Total Amount of Shopping (in sene)
Enter PIN
Await ref no. on SMS to confirm successful payment
Once confirmed. Transaction would be successful
4. How will I be eligible for this promotion?
If you are a Digicel sim user, and have registered for MyCash and installed the app on your phone, then you will be eligible automatically for the 5% cashback promotion. If you are not a registered MyCash user, you will need to sign up in order to be eligible.
5. How can I sign up for MyCash?
You can sign up for MyCash through any our Digicel Sales Executives or visit any of our flagship stores located at SNPF Plaza, Faleolo Airport or Frankies Salelologa to sign up. Our Reps will assist with your registration and how to install the MyCash app on your device. Simply bring a valid ID with you. The following is accepted:
Valid Driver’s License
Valid Passport
NPF ID (issued within 1 year)
Voters ID (issued within 1 year)
Pension ID
Student ID + Birth Certificate
6. Will this promotion be available for all Frankies locations?
This promotion will be available at the below Frankies location
Frankie Mall Fugalei
Frankie Lotopa
Frankie Hyper Market Vaitele
Frankie Lelata
Frankie Salelologa
Frankie Utualii
Frankie HQ
Frankie Wholesale
Frankie Matautu
Frankie Fugalei
Frankie Laulii
Frankie Tanumalala Frankie Siusega
7. How can I check if my transaction was eligible for cashback?
There will be a SMS triggered for cashbacks received from each transaction
8. What happens if I cancel or refund my transaction?
If a cancelation is required for a merchant payment, the MyCash team will need an email from Frankies on cancelled or refunded transaction and also the customer’s details so that the payment and cashback can be reversed.
9. Can I participate in this promotion multiple times?
Yes, you can get multiple cashbacks every time you Scan and Pay with Frankies using MyCash. However, the MyCash team can set a limit from Digicel’s end.
10. Who do I contact for further assistance?
For further assistance, please call our customer care on 123 or 7720000 or email MyCash.Samoa@digicelpacific.com
1. How does the Scan and Pay feature work?
After you’ve done your shopping at Frankies, proceed to the checkout aisle
When the cashier has totalled your shopping, login to your MyCash app
Once you are in the app, you will see your e-wallet balance and the Scan and Pay option visible at the bottom of your screen
Press Scan and Pay, this should activate your camera scanner so you can scan the QR code available at the cashier’s till
After you scan the QR Code, you will be prompted to enter the total value of your shopping
When this is entered, you will be required to enter your pin/face-id/fingerprint scan to officiate your purchase
Once the security pin is approved, you will receive a sms confirming the purchase and deduction of your e-wallet
You will also receive a sms of the 5% cashback of the total amount of your purchase in to your MyCash wallet
Note: The cashier’s POS system/Merchant handset will also receive an SMS to confirm the purchase. This sms will contain the same receipt/reference number to confirm the success of the transaction
2. What if I don’t have a smartphone with a camera to scan the QR code, am I missing out?
No, you will still be eligible for the promotion. If you don’t have a smartphone with a camera, you can use the USSD option for key-phones by paying directly to the Merchant code found on the QR stand on the cashier’s counter
3. How do I pay with Merchant code instead of the QR Code?
Dial *888#
Press Option 2 “Send Money”
Enter the Merchant code on the Frankies QR stan
Enter Total Amount of Shopping (in sene)
Enter PIN
Await ref no. on SMS to confirm successful payment
Once confirmed. Transaction would be successful
4. How will I be eligible for this promotion?
If you are a Digicel sim user, and have registered for MyCash and installed the app on your phone, then you will be eligible automatically for the 5% cashback promotion. If you are not a registered MyCash user, you will need to sign up in order to be eligible.
5. How can I sign up for MyCash?
You can sign up for MyCash through any our Digicel Sales Executives or visit any of our flagship stores located at SNPF Plaza, Faleolo Airport or Frankies Salelologa to sign up. Our Reps will assist with your registration and how to install the MyCash app on your device. Simply bring a valid ID with you. The following is accepted:
Valid Driver’s License
Valid Passport
NPF ID (issued within 1 year)
Voters ID (issued within 1 year)
Pension ID
Student ID + Birth Certificate
6. Will this promotion be available for all Frankies locations?
This promotion will be available at the below Frankies location
Frankie Mall Fugalei
Frankie Lotopa
Frankie Hyper Market Vaitele
Frankie Lelata
Frankie Salelologa
Frankie Utualii
Frankie HQ
Frankie Wholesale
Frankie Matautu
Frankie Fugalei
Frankie Laulii
Frankie Tanumalala Frankie Siusega
7. How can I check if my transaction was eligible for cashback?
There will be a SMS triggered for cashbacks received from each transaction
8. What happens if I cancel or refund my transaction?
If a cancelation is required for a merchant payment, the MyCash team will need an email from Frankies on cancelled or refunded transaction and also the customer’s details so that the payment and cashback can be reversed.
9. Can I participate in this promotion multiple times?
Yes, you can get multiple cashbacks every time you Scan and Pay with Frankies using MyCash. However, the MyCash team can set a limit from Digicel’s end.
10. Who do I contact for further assistance?
For further assistance, please call our customer care on 123 or 7720000 or email MyCash.Samoa@digicelpacific.com
1. Olea lea fa’alauiloa? 5% Tupe Toe Faafoi i lau MyCash mai i supamaketi a Frankies?
O lea faalauiloa, 5% tupe toe faafoi i lau MyCash mai i supamaketi a Frankies, ua faia ina ia fesoasoani i paaga a le Digicel oloo fa’atau i supamaketi Frankies e faaaoga ai le MyCash. So’o se taimi lava e totogi ai se faatauga ia Frankies e ala i le Scan and Pay a le MyCash, o le 5% o le tau aofa’i o lau faatau, olea toe faafoi atu i lau MyCash atotupe.
2. E faapefea ona faaaoga le Scan and Pay?
A maea ona fai lau faatauga, ona e agai lea i le itu e totogi ai au fa’atauga
A maea loa ona faaopopo e le cashier le tau aofai o lau faatau, ona e login lea i lau MyCash app
O iina e te iloa ai lau paleni oloo iai faatasi ai ma le itu oloo iai le Scan and Pay i le pito i lalo o le screen o lau telefoni
Oomi le Scan and Pay, a ola mai le mea pueata o lau telefoni, ona scan ai lea o le QR code oloo i luma o le cashier
A maea loa ona scan le QR code, ona ta lea i totonu le tau aofai o lau faatau
E maea loa ona ta le tau aofai ona ta foi lea o lau numera faalilolilo/face-id/fingerprint
A maea, olea lafo se feau tusitusia ua maea ona totogi lau faatau, ona toesea mai lea o lau tupe i lau MyCash
Olea lafo atu foi se feau tusitusia o le 5% o le tau aofai o lau faatau, e toe faafoi atu i lau MyCash
Note: E lafo foi se feau tusitusia ia Frankies poo latou masini faaaoga e faamaonia ai ua totogi au faatauga. O lea feau tusitusia e lafo ia Frankies e tutusa lelei le numera o le risiti/faamaoniga ma le tagata faatau ina ia iloa ai ua maea ma faataunuuina le fefaatauaiga
3. Afai ae leai se mea pueata o la’u telefoni e scan ai le QR code, ou te agavaa i le faalauiloa?
Ioe, e te agavaa lava i le faaluiloa. Afai e leai se mea pueata o lau telefoni, e mafai ona e faaaogaina le USSD e totogi sao ai au faatau, e faaaoga ai le numera oloo i luga o le QR code
4. E faapefea ona totogi a’u faatau e faaaoga ai le numera a Frankies ae le’o le QR code?
Vili le *888#
Oomi le 2 “Send Money”
Ta lea i totonu le numera a Frankies oloo faailoa atu e le QR
Ta i totonu le tau aofai o lau faatauga (faaaoga ai sene)
Ta i totonu lau numera faalilolilo
Faatali lea o le numera o le faamaoniga o fefaatauaiga
O le taimi a e faamaonia ai, ua maea le fefaatauaiga
5. E faapefea ona ou agavaa i lea faalauiloa?
Afai o oe oloo e faaaogaina se Digicel sim card, ma ua maea foi ona e resitala i le MyCash, e otomeki lava ona e agavaa i le 5% e toe faafoi i lau MyCash pea faatau ia Frankies. Afai ae e te lei resitala, o lona uiga e tatau ona e resitala ina ia e agavaa i le faalauiloa.
6. E faapefea ona ou resitala i le MyCash?
E mafai ona e resitala i soo se lala a le Digicel faatasi ai ma le vaega a le Digicel Sales i le SNPF Plaza, malae vaalele i Faleolo ma Frankies Salelologa. Olea fesoasoani atu le aufaigaluega i le resitalaina faatasi ai ma le tuuina o le MyCash app i totonu o lau telefoni. E na’o lou sau lava ma se ID oloo faaaogaina. ID oloo taliaina:
Laisene ave taavale
Tusi Folau
NPF ID (tauaao i totonu o le 1 tausaga)
ID Palota (tauaao i totonu o le 1 tausaga)
ID Penisione
ID aoga e aumai faatasi ma le pepa fanau
7. E aofia uma ai lala o le Frankies i lea faalauiloa?
O lenei faaluiloa e aofia uma ai lala o le Frankies oloo taua i lalo:
Frankie Mall Fugalei
Frankie Lotopa
Frankie Hyper Market Vaitele
Frankie Lelata
Frankie Salelologa
Frankie Utualii
Frankie HQ
Frankie Wholesale
Frankie Matautu
Frankie Fugalei
Frankie Laulii
Frankie Tanumalala
Frankie Siusega
8. E faapefea ona siaki poo agavaa la’u fefaatauaiga i le faaluiloa?
Olea lafoina atu se feau tusitusia e faailoa atu ai le 5% ua toe faafoi i lau MyCash mo soo se fefaatauaiga
9. Afai ae ou toe manao e aumai la’u tupe ma faaleaogaina la’u faatau?
Afai ae faaleaogaina se faatau pe toe faafoi se tupe, olea faailoa mai e Frankies i le vaega a le Digicel MyCash e ala i se imeli faatasi ai ma faamaumauga a le tagata faatau, ona faaleaogaina lea o le fefaatauaiga, faaleaogaina ai ma le 5%
10. E faafia ona ou agavaa i lea faalauiloa?
O le tele a o taimi e te faatau ai ia Frankies, o le tele foi na o au 5% e toe faafoi i lay MyCash. O lona uiga e faatele, sei vagana ai ua fai e le vaega a le MyCash se limiti.
11. O ai e faafesootai ai mo nisi fesili?
Mo nisi o faafesili ma fesoasoani atili, faafesootai le Customer Care i le 123 poo le 7720000, pe imeli foi le vaega a le MyCash i le MyCash.Samoa@digicelpacific.com
1. Olea lea fa’alauiloa? 5% Tupe Toe Faafoi i lau MyCash mai i supamaketi a Frankies?
O lea faalauiloa, 5% tupe toe faafoi i lau MyCash mai i supamaketi a Frankies, ua faia ina ia fesoasoani i paaga a le Digicel oloo fa’atau i supamaketi Frankies e faaaoga ai le MyCash. So’o se taimi lava e totogi ai se faatauga ia Frankies e ala i le Scan and Pay a le MyCash, o le 5% o le tau aofa’i o lau faatau, olea toe faafoi atu i lau MyCash atotupe.
2. E faapefea ona faaaoga le Scan and Pay?
A maea ona fai lau faatauga, ona e agai lea i le itu e totogi ai au fa’atauga
A maea loa ona faaopopo e le cashier le tau aofai o lau faatau, ona e login lea i lau MyCash app
O iina e te iloa ai lau paleni oloo iai faatasi ai ma le itu oloo iai le Scan and Pay i le pito i lalo o le screen o lau telefoni
Oomi le Scan and Pay, a ola mai le mea pueata o lau telefoni, ona scan ai lea o le QR code oloo i luma o le cashier
A maea loa ona scan le QR code, ona ta lea i totonu le tau aofai o lau faatau
E maea loa ona ta le tau aofai ona ta foi lea o lau numera faalilolilo/face-id/fingerprint
A maea, olea lafo se feau tusitusia ua maea ona totogi lau faatau, ona toesea mai lea o lau tupe i lau MyCash
Olea lafo atu foi se feau tusitusia o le 5% o le tau aofai o lau faatau, e toe faafoi atu i lau MyCash
Note: E lafo foi se feau tusitusia ia Frankies poo latou masini faaaoga e faamaonia ai ua totogi au faatauga. O lea feau tusitusia e lafo ia Frankies e tutusa lelei le numera o le risiti/faamaoniga ma le tagata faatau ina ia iloa ai ua maea ma faataunuuina le fefaatauaiga
3. Afai ae leai se mea pueata o la’u telefoni e scan ai le QR code, ou te agavaa i le faalauiloa?
Ioe, e te agavaa lava i le faaluiloa. Afai e leai se mea pueata o lau telefoni, e mafai ona e faaaogaina le USSD e totogi sao ai au faatau, e faaaoga ai le numera oloo i luga o le QR code
4. E faapefea ona totogi a’u faatau e faaaoga ai le numera a Frankies ae le’o le QR code?
Vili le *888#
Oomi le 2 “Send Money”
Ta lea i totonu le numera a Frankies oloo faailoa atu e le QR
Ta i totonu le tau aofai o lau faatauga (faaaoga ai sene)
Ta i totonu lau numera faalilolilo
Faatali lea o le numera o le faamaoniga o fefaatauaiga
O le taimi a e faamaonia ai, ua maea le fefaatauaiga
5. E faapefea ona ou agavaa i lea faalauiloa?
Afai o oe oloo e faaaogaina se Digicel sim card, ma ua maea foi ona e resitala i le MyCash, e otomeki lava ona e agavaa i le 5% e toe faafoi i lau MyCash pea faatau ia Frankies. Afai ae e te lei resitala, o lona uiga e tatau ona e resitala ina ia e agavaa i le faalauiloa.
6. E faapefea ona ou resitala i le MyCash?
E mafai ona e resitala i soo se lala a le Digicel faatasi ai ma le vaega a le Digicel Sales i le SNPF Plaza, malae vaalele i Faleolo ma Frankies Salelologa. Olea fesoasoani atu le aufaigaluega i le resitalaina faatasi ai ma le tuuina o le MyCash app i totonu o lau telefoni. E na’o lou sau lava ma se ID oloo faaaogaina. ID oloo taliaina:
Laisene ave taavale
Tusi Folau
NPF ID (tauaao i totonu o le 1 tausaga)
ID Palota (tauaao i totonu o le 1 tausaga)
ID Penisione
ID aoga e aumai faatasi ma le pepa fanau
7. E aofia uma ai lala o le Frankies i lea faalauiloa?
O lenei faaluiloa e aofia uma ai lala o le Frankies oloo taua i lalo:
Frankie Mall Fugalei
Frankie Lotopa
Frankie Hyper Market Vaitele
Frankie Lelata
Frankie Salelologa
Frankie Utualii
Frankie HQ
Frankie Wholesale
Frankie Matautu
Frankie Fugalei
Frankie Laulii
Frankie Tanumalala
Frankie Siusega
8. E faapefea ona siaki poo agavaa la’u fefaatauaiga i le faaluiloa?
Olea lafoina atu se feau tusitusia e faailoa atu ai le 5% ua toe faafoi i lau MyCash mo soo se fefaatauaiga
9. Afai ae ou toe manao e aumai la’u tupe ma faaleaogaina la’u faatau?
Afai ae faaleaogaina se faatau pe toe faafoi se tupe, olea faailoa mai e Frankies i le vaega a le Digicel MyCash e ala i se imeli faatasi ai ma faamaumauga a le tagata faatau, ona faaleaogaina lea o le fefaatauaiga, faaleaogaina ai ma le 5%
10. E faafia ona ou agavaa i lea faalauiloa?
O le tele a o taimi e te faatau ai ia Frankies, o le tele foi na o au 5% e toe faafoi i lay MyCash. O lona uiga e faatele, sei vagana ai ua fai e le vaega a le MyCash se limiti.
11. O ai e faafesootai ai mo nisi fesili?
Mo nisi o faafesili ma fesoasoani atili, faafesootai le Customer Care i le 123 poo le 7720000, pe imeli foi le vaega a le MyCash i le MyCash.Samoa@digicelpacific.com
This Promotion is offered for your personal use and not for commercial use
ANY MyCash users must be 18+
All Digicel staff and their immediate families are eligible for the promotion
Digicel reserves the right to disqualify you or terminate this offer if in our sole opinion, the Promotion is being abused
Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent
By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented
This Promotion is offered for your personal use and not for commercial use
ANY MyCash users must be 18+
All Digicel staff and their immediate families are eligible for the promotion
Digicel reserves the right to disqualify you or terminate this offer if in our sole opinion, the Promotion is being abused
Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent
By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented